T. Scott Gross is a master at removing mystery. His unusual ability to make complex ideas simple comes from years of hands-on experience as an entrepreneur who has also lived the corporate life. He will tell-it-like-it-is and your audience will love it!

Scott is best known for his high energy platform skills. His energetic, engaging style is more than entertainment - it's always a hit. His gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Scott is a storyteller extraordinaire, comfortable with audiences of any size.

He is most at home with professionals who have high customer contact. Scott knows you can't always have the lowest prices in your market - but you can have the best service! Scott will show you how to take your service to a greater level...and your profits with it!

As a life-long learner, it's only natural that Scott has written 13 fun-to-read books, including the original management classic Positively Outrageous Service now in its 2nd edition. He considers Positively Outrageous Service to be the first in what he calls a trilogy, encompassing Why Service Stinks...and Exactly What to Do About It and When Customers Talk...Turn What They Tell You into Sales. His personal favorite, Borrowed Dreams, reads more like a novel but is packed with management secrets while he was in search of how to manage high performance teams.

What do you get when a dentist, a nurse and a street medic co-author a book on patient care? The Service Prescription: Healthcare the Way It Was Meant to Be! Scott's latest book is loaded with tender, sometimes side-splitting funny stories that will entertain as well as inform. The Service Prescription, co-authored with Karyn Buxman, RN, MSN and Greg Ayers, DMD, offers step-by-step guidelines for building healthcare practices that deliver in true POS style.

Not one to sit on the couch, Scott lives life to the fullest. He is an active EMT and an instrument-rated pilot. His latest venture is serving his 2nd term as Councilman (and Mayor Pro Tem) in the city of Kerrville, Texas.

• Positively Outrageous Service: Out-Serve and Out-Sell Your Competition - Scott's signature keynote and first book, Positively Outrageous Service is considered a management classic. Audiences love POS because it is simple, practical and...fun! Scott is a master storyteller who keeps his audiences laughing and learning.
  
  You Will Learn How to:
  • Capitalize on trends, new and developing
  • Bring out the creativity of your employees in serving customers
  • Hire, train and manage a team to serve outrageously
  • Identify opportunities to serve outrageously
  • Be thankful for complaints...and learn how to handle them!
  • Get your customers to advertise for you!
  • Implement Positively Outrageous Marketing!
  
  
• MicroBranding: Power Your Brand to a Bigger Bottom Line - Build a powerful personal or local brand to beat your competition. MicroBrands fit on top of big brands and are often more powerful.
  
  You Will Learn:
  • Who's sitting on your brand?
  • Logo stuff or branding stuff... do you know the difference?
  • What condition the brand you already have is in!
  • Ten critical brand mistakes...and how to avoid them.
  • How to manage your new MicroBrand using clever PR and strategic networking.
  • The benefits of brand congruency.
  
  
• Why Service Stinks...and Exactly What to Do About It! - Why is service so bad...and getting worse? Who is responsible and exactly what needs to be done to make it better? Those are the questions we set out to answer -- and we did! We were scientific. We used the latest psychological instruments to survey bosses and servicepersons of all stripes from over a dozen high-profile companies. And we were methodical. We included nearly 10,000 very vocal consumers in our research. What did we discover? The average boss can't identify great servicepersons -- before or after the interview! We have proof! And we can fix the problem! It's easy once you know how!
  
  
• When Customers Talk: Your Customers Are Talking ...We've Been Listening! - In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence firm BIGresearch to find out how retailers don't listen to their customers and what they risk by ignoring what their customers want.
  
  You Will Learn How to:
  • Create an atmosphere that encourages customers to open their wallets
  • Explore the "disconnect" between retailers' and customers' attitudes
  • Learn the reasons why customers don't buy can be as important as why they do
  • Ask the right questions!
  
  
• Leading High Performance Teams: Out-Perform, Out-Last Your Competition - Scott literally climbed mountains, sailed the seas and took to the skies to discover the secrets to building and leading high performance teams. Work a baker's dozen of unusual, sometimes dangerous, always interesting jobs and what do you get? A most unusual management book, Borrowed Dreams, and a pocketful of adventures that reveal the nature of the work and the worker.
  
  
• The Service Prescription: Play More, Hire Less & Practice Better Medicine - How do you want your medicine? A shot in your backside? Or would you rather take it with a spoonful of sugar? We're betting on the sugar! And so are you! If you are a healthcare professional and you want to compete in this uncertain environment, start writing the Service Prescription and take a look at healthcare the way it was meant to be!