Bob Phibbs, the Retail Doctor®, has helped hundreds of small and medium-sized businesses in every major industry, including hospitality, manufacturing, service, restaurant and retail.

He is a nationally recognized expert on business strategy, customer service, sales, and marketing. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur.

In 1994, Bob started his own consulting company, The Retail Doctor, with a mission to provide training and inspiration to small and medium sized independent businesses - and teach them how to successfully compete in today's retail environment.

As a member of the National Speaker's Association (NSA), Phibbs regularly addresses business organizations, corporations, and business conferences.

Bob's aggressive, comprehensive ideas and best practices has proved successful in helping firms of all types and sizes. Bob's passion and enthusiasm are hallmarks of his presentation skills. He has consulted for, and given presentations, to some of the country's best-known retail brands, including Yamaha, Caswell-Massey, Viking, Brother, LEGO and True Value.

One of Phibbs' most publicized successes was his association with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year.

From that success, Bob drank up the next big trend helping It's A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime's "Weeds" and helped make it the second-fastest growing company in Los Angeles County two years running. He has also been a partner in growing the Hunter Douglas elite Gallery dealers program across the US.

A frequent guest on MSNBC's "Your Business," he and his work have been featured in Entrepreneur magazine, the Wall Street Journal and the New York Times. In addition, Phibbs provides business makeovers for the Los Angeles Times. His award-winning book, You Can Compete, is the backbone of Do-It-Best hardware's How-to-Beat-the-Big-Box kit for their 4,400 stores.

• You Can Compete! - In this entertaining and educational speech, you'll discover the difference between the four personalities and how that affects hiring choices, sales practices and your bottom line sales. Using a chocolate cake and other fun examples, Phibbs shows how low price doesn't determine value - people do. New for fall 2010 is a custom personality quiz that aggregates attendee results, which Bob uses to customize his presentation for maximum impact.
  
  
• Marketing Smarter Than Your Competition - Marketing has changed from a shotgun approach to a very targeted niche on the web. This presentation puts in layman's terms how the web works, identifies common mistakes and demystifies social media.
  
  
• Selling Like A Pro - In this presentation, Bob breaks down the five points to any sale into easily understood and practiced steps. This provides the tools your business needs for your employees to be able to sell your products and is the backbone of Phibbs' system that's doubled sales for hundreds of businesses. Using role-playing and examples, attendees will leave understanding how to build rapport in a natural way and get the sale.
  
  
• Merchandising for Sales - Learn the nine types of displays, how each can be used to increase your average ticket as well as best practices from a variety of merchants. This presentation will show you how to create, where to use and how to measure effective displays that move product.
  
  
• How To Train and Manage Your Sales Team - Discover the best methods to create a thriving sales force including rewarding the best, recognizing opportunities and dismissing the lower 20%.