Sometimes, dealing with issues in the workplace can be like pulling a rabbit out of a hat. It requires planning, practice, (a bit of cooperation from the rabbit!) and just a little magic.

Tony Ruesing, author of Better Questions, Better Answers, uses over 25 years of experience in sales and marketing, communication skills, and a talent for magic, to engage audiences of all ages and professions in activities designed to bring about understanding and change. The veteran facilitator uses magic tricks to bring home the major points of his lessons in leadership, effective communications and customer service.

The message he delivers may be the same one found in the company handbook, but, when Ruesing expresses it, with his own special brand of style and flair, people tend to pay attention. His form of practical magic is admittedly unorthodox and a bit off-center, but, as we go into a new century and a new age of communication, he might be just what your company needs.

Ruesing has helped hundreds of companies by delivering their messages in ways their employees will understand and appreciate. He also helps individuals realize that it takes more than job knowledge to advance professionally and personally - it takes effective communication skills, a strong leadership style and a commitment to continuous personal improvement.

• The Three R's
• Presentation Skills
• Stress and You
• Delighting Your Customer